orz

So, my parents came home today, and I was able to take a look at their computer to see what was wrong with it. They definitely fell for some variety of phishing scam, and their email was hijacked.

I looked at the email they received that started it all, and it was classic phishing. I've had conversations with them before about spam, phishing, and general cybersecurity, but clearly we need to have a talk again.

Ran some scans and checked the processes, which turned up nothing for malware - but that doesn't mean there isn't anything there. I kind of want to wipe the whole computer and reinstall everything, but I'm going to have to research that, since it didn't come with a Win10 installation disc, and I haven't had to do that kind of thing in about a decade.

Mom's going to file a report with the Canadian Anti-Fraud Centre tomorrow. (Or I guess, she's going to call them up and I'm going to have to explain, is more likely.)

What a mess.