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https://archiveofourown.org/admin_posts/33936

In 2020, the Organization for Transformative Works (OTW) made a commitment to our users, members, and volunteers that we would work towards making our organization and our projects more welcoming and inclusive to fans of color, and preventing and combating racist harassment on our platforms.

We provided an update on this work in 2023, acknowledging that progress had not been as fast as we had hoped, sharing details of the changes that had been made by that point, and laying out the road ahead.

Today we are delighted to share that we have fulfilled the last of the promises we made to you back in 2020. While we celebrate the hard work and dedication to improvement that has taken us to this point, we also regret that it has taken us five years to get here. We are sincerely grateful for all the support we've received from our users, members, and volunteers to complete this work, and we apologize that it has taken this long to do so.

This post lays out both the progress we've made and the specific ways our 2020 promises have been fulfilled, as well as what is coming next and how we will ensure that our work doesn't stop here.

What We've Done

Since our update in 2023, we have completed the following goals to help protect our users and volunteers against harassment:

1. Reviewed and updated the AO3 Terms of Service (TOS) and TOS FAQ. You can read more about this update in the news post announcing the TOS review as well as the accompanying review guide. For some key highlights, we:
   1. Simplified the language and removed redundancies throughout the TOS in order to improve readability for all users, including those who may have English as an Additional Language (EAL);
   2. Generalized the Abuse Policy to provide the AO3 Policy & Abuse committee (PAC) with greater flexibility to determine how to address harassment and other TOS violations; and
   3. Reviewed the existing mandatory Archive warnings and considered new ones.
2. Improved admin tools, particularly for the Policy & Abuse committee so that they can more easily handle Abuse reports.
3. Implemented improvements to AO3 to help curate your Archive experience, including:
   1. Expanded blocking features to cover more situations, including preventing unsolicited gifts from blocked users and preventing kudos from users you've blocked.
   2. Further limiting how guest users can interact with you, such as stripping embedded images in guest comments and adding a preference to prevent guests from replying to your comments on other users' works and on news posts.
   3. Restarted the creation of "No Fandom" canonical additional tags to allow users to more easily filter in and filter out for concepts as they want. Read more about new canonicals in the Tag Wrangling news posts.
   4. Implemented collection tags and improved collection filters.
4. The Diversity Consultant Research Officer completed their internal review, engaged with contractors, and made a culture audit firm recommendation to the OTW Board in 2023.
1. Following that recommendation, the OTW contracted with an audit firm and underwent a months-long organizational culture audit that included interviews with volunteers at every level of the organization and in every committee.
2. The Board, working with the firm and OTW volunteers from several committees, created an Organizational Culture Roadmap of items that need to be addressed and changed to promote a healthier and safer OTW for all our volunteers.
3. To ensure the completion of these goals, we established the OTW Culture Roadmap Workgroup. This is an independent body from the Board so that this work is unaffected by Board turnover. This work remains ongoing and will continue long beyond this update.
5. Made multiple changes to the procedures of public Board meetings and Board communications generally, to improve transparency regarding Board work and OTW progress. This includes:
1. Implemented a new moderation system for public Board meetings, as of the November 2023 public meeting, allowing the Board to address questions raised during public meetings; since the July 2024 public meeting, started addressing questions submitted asynchronously from people who can’t attend the meeting live.
2. Implemented professional customer relationship management tools for Board work and Board email/communication.
3. Released bi-weekly internal updates regarding Board and BAT work to OTW volunteers.
6. Created two new committees and two new subcommittees to better support the completion of these goals and our long-term sustainability as an organization:
1. Internal Complaint and Conflict Resolution: subcommittee responsible for addressing volunteer complaints and conflicts independent from involved committees.
2. News Post Moderation: subcommittee responsible for moderating comments on AO3 and OTW news posts, ensuring they abide by the OTW News Post Moderation Policy.
3. Board Assistants Team: committee assisting the OTW Board of Directors with administrative tasks and project management.
4. User Response Translation: committee responsible for addressing PAC and Support’s translation needs in specific high-need languages.
7. Completed and published a Whistleblower Protection Policy to outline and enshrine the protections for people who make reports about misconduct in the OTW.

What We're Doing

We know that creating a safer environment for our users and volunteers is an ongoing responsibility, and we remain deeply committed to addressing harassment with both urgency and care. While the steps outlined in our 2020 statement marked an important beginning, we recognise that true progress requires continuous effort beyond fulfilling those initial commitments. We are dedicated to building on that foundation with transparency, accountability, and compassion.

We are committed to and already continuing to work beyond our 2020 promises to ensure that this work does not end here. Some examples of our ongoing commitment include:

1. Completing the ongoing project to review the OTW Code of Conduct in full, bringing it into line with industry standards and updating it in collaboration with volunteer feedback;
2. Supporting the ongoing development and growth of the Internal Complaint and Conflict Resolution subcommittee;
3. Working on the 2023-2026 Strategic Plan's Diversifying Spaces goals; and
4. Making AO3 more accessible for EAL users through our ongoing internationalization efforts. We've recently finished preparing all emails for translation and are continuing to work on other parts of the site.

Moving Forward

Looking forward to the future, we want to maintain our progress in this area and continue to improve transparency about changes within the OTW. We will make efforts to share information about updates like these in the monthly newsletter and our quarterly public Board meetings on Discord (you can also find updates from our quarterly meetings in our meeting minutes).

We appreciate your ongoing support and patience throughout these efforts, and we offer our sincerest apologies for the extended time required to fulfill our promises. Although progress has been slower than anticipated, we are very excited to share that our major goals are now complete and we are committed to continuing improvement into the future.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, OTW Legal Advocacy, and Transformative Works and Cultures. We are a fan-run, donor-supported organization staffed by volunteers. Find out more about us on our website.

https://archiveofourown.org/admin_posts/33936